R S Tipton, Inc., Your Change Management Pro | Architects and Facilitators of Transformational Change and Organizational Strategy

by Robert S. Tipton Which is better? Employees that do “whatever it takes” related to customer service, quality, efficiency, etc., or employees that ensure they simply comply with the metrics in their performance plans? Be careful how you answer that question. It’s easy to say, “Oh — it’s obviously the former…” However, in my experience […]